Cancellation

We recognize that sometimes situations change, and you may need to cancel your order. At RiverSoft, we strive to accommodate cancellation requests to the best of our ability. If you wish to cancel an order, please contact our customer service team as soon as possible. Our team will work quickly to process your request, but please be aware that if your order has already been processed and shipped, we will be unable to cancel it. In such cases, you will need to wait until you receive the product and then initiate a return through our standard return process to obtain a refund or exchange. We encourage our customers to carefully review their orders, including product selection, shipping address, and payment information, before finalizing the purchase to avoid the need for cancellations. However, if you do need to cancel, our customer service team will require your order number and a brief explanation for the cancellation to assist you efficiently. If your cancellation request is successful, any charges made to your payment method will be refunded. Depending on your payment provider, it may take a few business days for the refund to appear in your account. We understand that cancellations can be an inconvenience, and we aim to make the process as smooth as possible. If your order is too far along in the shipping process to be canceled, our team will provide guidance on how to proceed with a return once the product has been delivered. Please note that the timing of your cancellation request is crucial. The sooner you contact us, the better the chances that we can intercept the order before it leaves our warehouse. Your satisfaction is our priority, and we are committed to providing you with exceptional customer service at every step of your shopping experience with RiverSoft.